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NKNaveen Kapur Blog

Writing since 2008

Marketing,CRM,SaaSandAI,
writtenplainly.

Naveen Kapur is a digital marketer and CRM developer. He builds CRM systems, admissions CRM for colleges and universities, websites and campaigns that turn enquiries into customers. This is also his blog: tested methods and Google changes, written up plainly.

articles
76
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2008
first post
Performance Marketing Google Ads Meta Ads SEO Landing Pages & Funnels CRM & Automation SaaS AI Workflows Lead Generation Business Development ATL & BTL Marketing Video Strategy

From the first enquiry to a loyal customer

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Latest articles

New guides on Google Search, SEO and CRM, and real tests from the early SEO years kept in their original words. See all articles.

A laptop on a sofa showing a dashboard with charts and a world mapFrom 2026
CRM & Automation

GA4 + CRM: Closing the Loop from Ad Click to Admission or Sale

Your ads see a form fill. Your CRM sees the admission or the sale weeks later. Here is the full technical loop that joins the two: hidden fields, CRM stages, uploads to Google Ads and GA4, the time limits and consent.

· 8 min read

A hand on a mouse beside a laptop showing a long data spreadsheet on a home office deskFrom 2026
CRM & Automation

CRM Data Migration from Excel: Clean First, Import Once

Most CRM projects inherit years of Excel sheets. Here is a step-by-step way to clean that data, decide what to bring, import it in the right order and avoid a second, messier import.

· 8 min read

A large open-plan office with rows of desks and people working at computersFrom 2026
CRM & Automation

Lead Routing Rules: Round Robin, Territory or Skill Based

Who gets the next lead decides how fast it is called and whether it is called at all. Here is how round robin, territory, course, language and load based routing work, when each fits, and the rules that keep routing fair.

· 8 min read

Hand-drawn wireframe sketches of website page layouts in blue, purple and greenFrom 2026
SEO

Website Redesign Without Losing Google Traffic: The 301 Map

Most traffic drops after a redesign come from one missing file: the redirect map. Here is how to list every old URL, map each one to its closest new page, and check the launch the way Google suggests.

· 8 min read

Large digital billboards lit up on city buildings at nightFrom 2026
Google Traffic

Integrated Marketing Communication: ATL, BTL and Digital as One Funnel

Newspaper ads, education fairs, hoardings and Google Ads often run as separate projects with separate reports. Here is how to run them as one funnel, with every enquiry landing in one lead record you can follow to admission or sale.

· 8 min read

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New writing on CRM, SaaS and AI automation

Fresh articles drawn from real projects are being written now. They will also be published on LinkedIn.

Performance MarketingCRM & AutomationSaaS + CRMAI WorkflowsLead FunnelsBusiness Development

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Naveen Kapur

Digital marketing, CRM, business development, SaaS (and SaaS with CRM), web design and app development, and AI automation. A technology enthusiast who also works as a graphic and video designer.

More about Naveen Kapur

Also runs CABA Innovatives, a media production, digital marketing, CRM and automation company in Delhi.

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