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NKNaveen Kapur Blog

Writing since 2008

Marketing,CRM,SaaSandAI,
writtenplainly.

Naveen Kapur is a digital marketer and CRM developer. He builds CRM systems, admissions CRM for colleges and universities, websites and campaigns that turn enquiries into customers. This is also his blog: tested methods and Google changes, written up plainly.

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2008
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Performance Marketing Google Ads Meta Ads SEO Landing Pages & Funnels CRM & Automation SaaS AI Workflows Lead Generation Business Development ATL & BTL Marketing Video Strategy

From the first enquiry to a loyal customer

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Latest articles

New guides on Google Search, SEO and CRM, and real tests from the early SEO years kept in their original words. See all articles.

Large digital billboards lit up on city buildings at nightFrom 2026
Google Traffic

Integrated Marketing Communication: ATL, BTL and Digital as One Funnel

Newspaper ads, education fairs, hoardings and Google Ads often run as separate projects with separate reports. Here is how to run them as one funnel, with every enquiry landing in one lead record you can follow to admission or sale.

· 8 min read

A customer paying by card at a counter terminalFrom 2026
CRM & Automation

Payment to Receipt: Why an Admission Is Not a Student Yet

An offer letter is a promise. A verified payment and a receipt number are a fact. Here is why your CRM should only create a student at the receipt, and how to set that rule up in any system.

· 7 min read

A reception desk in a large wood-panelled lobby with armchairsFrom 2026
CRM & Automation

Walk-ins and Campus Visits: The CRM Stage Most Institutes Lose

A family that walks into your campus is closer to admission than any form fill. Yet most visits end up in a reception register, not the CRM. Here is how to design the visit stage so it is booked, recorded and reported properly.

· 9 min read

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Performance MarketingCRM & AutomationSaaS + CRMAI WorkflowsLead FunnelsBusiness Development

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Naveen Kapur

Digital marketing, CRM, business development, SaaS (and SaaS with CRM), web design and app development, and AI automation. A technology enthusiast who also works as a graphic and video designer.

More about Naveen Kapur

Also runs CABA Innovatives, a media production, digital marketing, CRM and automation company in Delhi.

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